Help Center and Support

See here the most frequently asked questions about our products.Didn't it help? You can contact the support team at the bottom of this page.

GETTING STARTED

Which software do your products work for?

Our Sound Effects works on all video/audio software and apps. You can always drag our Sound Effects into your timeline in your favorite editing software and apps.

Which payment methods do you support?

You can pay with Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Union Pay and Shop Pay.

Is this a one-time payment or subscription?

All your purchases are one-time payments; no subscriptions required.

How will I receive my products?

After your purchase you will receive your products in two ways:

- First, you will receive a direct download link right after your purchase. With this link you are able to download it directly.

- Next to that you will receive an email with a link which will give you access to the download of your products. Perfect, because you may have bought it on your phone. (Please make sure you use a real and correct email address so that you will receive the goods correctly)

How do I install the packs?

Simply drag and drop the files folder into your project and follow the tutorial we provide with the pack. All the Sound Effects are in .wav files and are easy to use.

LICENSE & PRODUCT USE

I did not receive my download links

The email gets send right after your purchase. It is possible that the email got left in your spam or you did not fill in your correct email address. If that is the problem, send us a message and we will send you a new download link.

My old download links are not working

We will occasionally update the download links. Please send us a message and we send you a new download link.

Can I use this on any kind of project?

We got you covered. This Sound Library includes a commercial license which allows you to work with our sound effects in every project.

Including commercials, social media, YouTube, local/regional TV broadcast, business presentations, short films, feature films, and advertising content. Anywhere, anytime, we’ve got you covered.

AFTER PURCHASE

Where can I find my invoice?

You will receive an invoice directly after your purchase. This is your order confirmation email which contains all the info.

How do I install the packs?

Simply drag and drop the files folder into your project and follow the tutorial we provide with the pack. All the Sound Effects are in .wav files and are easy to use.

What's your return policy?

We have a 14-Day Money Back Guarantee on all our products. Send us a message by completing the contact form.

Send us a message!

NEED MORE HELP? Send a message to our support team.

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If you have any questions please send us a message. If you have any questions please send us a message.

Contact us:

SYNERGY SOUNDS
Silverstream House
45 Fitzroy Street
London W1T 6EB

Email: Support@synergysoundfx.com
  • At SYNERGY Sounds, Our mission is to provide a one-stop-shop for high-end sound effects, carefully curated to elevate your projects to new heights.